At The Celvene, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, create an account, make a purchase, or interact with us.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Who We Are

The Celvene is a luxury fashion brand offering handcrafted corsets and ready-to-wear collections. This Privacy Policy applies to all information collected through our website, customer support channels, marketing communications, and related services.

Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal Information

• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address

Order Information

• Products purchased
• Order history
• Payment status
• Shipping preferences

Account Information

If you create an account, we may collect:

• Login credentials
• Saved addresses
• Wishlist items
• Order history

Technical Information

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Time zone
• Pages visited
• Time spent on pages
• Referring website

How We Collect Information

We collect information when you:

• Place an order
• Create an account
• Subscribe to our newsletter
• Contact our customer service team
• Submit an enquiry
• Browse our website
• Apply for a job through our Careers page
• Participate in promotions or surveys

We also collect information using cookies and similar technologies.

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Respond to your enquiries
• Verify your identity
• Process refunds and exchanges
• Improve our products and services
• Personalize your shopping experience
• Send order updates
• Send marketing communications (only where permitted)
• Prevent fraud and unauthorized activity
• Comply with legal obligations

Marketing Communications

If you choose to receive marketing communications, we may send you updates about:

• New collections
• Product launches
• Exclusive offers
• Events
• Promotions
• Brand news

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

Payment Information

Payments on our website are processed through secure third-party payment providers.

The Celvene does not store your complete credit card or debit card details on its servers.

Payment providers may include services such as:

• PayPal
• Apple Pay
• Credit/Debit Card Processors

These providers maintain their own privacy and security practices.

Cookies and Similar Technologies

We use cookies to improve your browsing experience.

Cookies help us:

• Keep you logged in
• Remember your preferences
• Maintain your shopping cart
• Measure website performance
• Understand visitor behaviour
• Improve website functionality

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Sharing Your Information

We never sell your personal information.

We may share information with trusted third-party service providers only where necessary, including:

• Payment providers
• Shipping and courier companies
• Marketing service providers
• Website hosting providers
• Analytics providers
• Fraud prevention services

These partners are required to protect your information and use it only for providing their services.

International Data Transfers

If your information is transferred outside your country of residence, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data.

Data Security

We use appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, misuse, alteration, or disclosure.

Although no online service can guarantee complete security, we continuously work to maintain industry-standard security practices.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your orders
• Maintain customer records
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to certain processing activities
• Withdraw consent
• Request a copy of your personal data
• Lodge a complaint with your local data protection authority

To exercise these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for individuals under the age required by applicable law to enter into online transactions.

We do not knowingly collect personal information from children.